Infosys BPM Walk-in Drive For Fresher 2023 – Infosys BPM Walk-in Drive hiring fresher graduate for Service Desk & Customer Support. B.E/B.Tech/Any Degree candidates can apply for this job. The detailed information about application process give below please scroll down the post.
Infosys BPM Walk-in Drive 2023 :
Job Role | Service Desk & Customer Support |
Qualification | B.E/B.Tech/Any Degree |
Batch | 2017, 2018, 2019, 2020, 2021, 2022, 2023 |
Experience | Fresher (1-4) |
Salary | Best In Industry |
Job Location Venue Location Venue Date | Bangalore/Pune Bangalore 14 & 15 June 2023 |
Detailed Eligibility:
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Open to work in 24*7 Shifts, voice process, rotational weekly off, work from office environment and candidate should have completed double vaccination completed.
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
Job Description:
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates
- For above 2 years of experienced candidates- Mandatory to have computer science degree along with voice/chat/mail blended service desk
- Excellent communication skills CEFR :: B1, C1, C2
- Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, driver installation,
- Printer and WIFI trouble shooting
- Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of 0ticket priority, severity
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
- Knowledge of Incident Management lifecycle
- Aware of current role SLA and Metrics handled
- Work from Office is mandatory, No option of hybrid and WFH
- 24*7 Shifts is mandatory
Pointers To Note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions
- Original Government ID card is must for Security Clearance
Things to remember while entering the campus:
- Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
- would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
- Please wear masks, & follow Covid protocols
- Please carry Headset/Earphone
- No person apart from candidate will be allowed to the interview venue
Documents To Carry:
- Carry 2 Copies of printout your updated resume
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th,
- Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Things to remember while entering the campus:
Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
Please wear masks, & follow Covid protocols
Documents to Carry:
· Carry 2 Copies of print out your updated resume;
· Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
· All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
How to Apply for Infosys BPM Walk-in Drive 2023?
All interested and eligible candidates can register their profile in online and attend this walk-in drive at the following venue on given dates..
